We are experienced property managers committed to providing Ultimate service to our clients. Your property is our passion. Our passion is our customer promise.
You’re dealing with one person from start to finish, making your senior property manager 100% accountable and across every aspect of your property. A welcomed difference as your requests won’t be passed from person-to-person around the office like a hot potato.
We want you to have the best possible tenants for your property. We put all prospective tenants through our thorough application process. We collect data on previous rentals, landlords and references.
We check applicants thoroughly. Our selection process ensures a high level of satisfied property owners, happy tenants and low tenant turn over. We don’t always take the first tenant that comes along as they may not suit your property.
We know how to deliver outstanding property management service, which is why we have no hesitation offering you a written service guarantee. Our short and comprehensive property management guarantee is our promise that we’ll provide an industry leading level of service.
We listen to you and provide fast and direct solutions. We aim to keep everything simple and easy. You’re given all the information needed to make informed decisions. We call with solutions, not problems.
This is the key. Our senior property manager has over 24 years’ experience in the property management industry in both Australia and New Zealand rental markets.
Your property is one of your biggest assets and we understand that it needs to be looked after – properly! We work on the theory that prevention is better than cure. Where possible, we identify problems before they occur. Properties under our management look like homes, not rentals, and we look after them as if they are our own.
Whilst we manage a small portfolio, we manage it well and our rent arrears list does not exist. Every one of our tenants rent is paid on time.
Tenants are what make investment properties work, and when a tenant has a problem, we sort it out. We look after your tenants, so they look after your property.
If you are dissatisfied with the service you have received from Ultimate Properties, and you have brought this to our attention and we have failed to address your concerns, then we will gladly continue the management of your property for the next month FREE of management fees.